Frequently Asked Questions

1. Is delivery free?
Yes, delivery is free for all customers within the Greater Sydney area. Enjoy fresh spring water brought straight to your doorstep without any additional charges!

2. Where does your water come from?
Our water is sourced from natural springs known for their purity and quality. We ensure each batch meets rigorous standards to provide you with fresh, clean water.

3. How does the delivery process work?
We deliver 15L water bottles directly to your doorstep on a schedule that suits you. Simply place an order, and our team will handle the rest. We offer flexible delivery options to accommodate your needs.

4. How often can I schedule deliveries?
We provide flexible delivery frequencies, including weekly, bi-weekly, or monthly options. Just let us know your preference, and we’ll set up a schedule that keeps you consistently hydrated.

5. Is there a minimum order quantity?
Yes, our minimum order are two 15L bottles. However, many customers choose to order in multiples to avoid reordering frequently.

6. How can I store the 15L water bottles?
Our water bottles are designed to stay fresh and fit well in any room with sufficient space. For optimal quality, store them in a cool, dry location away from direct sunlight to preserve their purity and taste.

7. Are the water bottles reusable?
Yes, our 15L bottles are reusable. We encourage our customers to return empty bottles during their next delivery so we can sanitize and reuse them, supporting eco-friendly practices.

8. What payment methods do you accept?
We accept all major credit and debit cards, as well as bank transfers. We also offer easy, automatic billing options for recurring deliveries.

9. What if I need to reschedule or pause my delivery?
No problem! Just contact our customer service team at least 24 hours before your scheduled delivery to make changes. We're here to ensure your service is as convenient as possible.

10. How do I get in touch for support or further inquiries?
You can reach us through our Contact Us page, by phone, or via email. We’re here to assist you with any questions or feedback.